We correct errors in public. If a fee, deadline, weight limit, or delivery window in one of our guides no longer matches the source, write to [email protected] with the page address and, if you have it, the date you read the source.
We aim to reply within three working days. Straightforward factual errors are fixed and noted at the foot of the page with the date and a one-line description of what changed. Where a correction changes a verdict, we revise the score and explain the reasoning rather than replacing the old number without comment.
If you disagree with a judgement rather than a fact, we will read it and say whether we are changing anything. We do not remove a review because a reader, a seller, or an agent dislikes the conclusion, and we do not edit a page to remove a documented problem with a parcel.
We aim to reply within three working days. Straightforward factual errors are fixed and noted at the foot of the page with the date and a one-line description of what changed. Where a correction changes a verdict, we revise the score and explain the reasoning rather than replacing the old number without comment.
If you disagree with a judgement rather than a fact, we will read it and say whether we are changing anything. We do not remove a review because a reader, a seller, or an agent dislikes the conclusion, and we do not edit a page to remove a documented problem with a parcel.